What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not shown on our Muse built website when checked with iPhone

    Asked by Loverme on April 03, 2016 at 08:30 PM

    Curious .. got a login on your JotForm website, site taken over ??? Something is wrong and request your reply ASAP. Thanks. Paul  RMfor2.com  4-3-16

     

    Link pasted below .. ok on desktop. NOT on iPhone. Did load before but not in the last week. Why? Apple IOS concern?

    Page URL:
    http://rmfor2.com/reserve-a-stay.html

    JotForm site ios not shown
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 03, 2016 at 09:48 PM

    I checked your website on an iPhone emulator, and I can confirm that the form does not appear there.

    However, when I checked it on an android device or on a desktop, the form can be seen.

    To resolve the issue, I would suggest you use the iFrame embed code to embed the form to your website. Here's how: Getting the Form iFrame Code.

    Do let us know if the issue persists.
    Regards.

  • Profile Image

    Answered by Loverme on April 03, 2016 at 10:45 PM

    Paul Loverme
    RMfor2 | Vacation Room Rentals
    (949) 292-6089
    ...
  • Profile Image

    Answered by Loverme on April 03, 2016 at 10:45 PM

    Paul Loverme
    RMfor2 | Vacation Room Rentals
    (949) 292-6089
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 03, 2016 at 11:49 PM

    Apologies for the inconvenience but unfortunately I cannot see the rest of your response. Can you try sending it again?

    Did you attach an image in your reply? To add an image to the forum, please follow this guide: How to add screenshots/images to questions to the support forum?

    I will wait for your reply.
    Regards.

  • Profile Image

    Answered by Loverme on April 04, 2016 at 09:45 AM
    Tried your iFrame option … sorry, does not work quite as well in frame size as original code paste. I design using Muse.
    Now site under reconstruct … can you help with the iPhone view snafu? So we can get back to easy use of our JotForm.
    Thanks.
    Paul Loverme
    RMfor2 | Vacation Room Rentals
    (949) 292-6089
    ...
  • Profile Image

    Answered by Ben on April 04, 2016 at 11:49 AM

    Could you please tell us what is the issue with the iframe embed code? Basically per what has been mentioned so far, the js embed code that you were using was conflicting with the other codes on your website - which is why it was not shown on your iphone.

    Now the iframe would make sure that all of the forms show up properly. Next to this, we would be happy to assist you Paul in getting the form look as you want it with the iframe embed code.