Form is not shown on our Muse built website when checked with iPhone

  • Loverme
    Asked on April 3, 2016 at 8:30 PM

    Curious .. got a login on your JotForm website, site taken over ??? Something is wrong and request your reply ASAP. Thanks. Paul  RMfor2.com  4-3-16

     

    Link pasted below .. ok on desktop. NOT on iPhone. Did load before but not in the last week. Why? Apple IOS concern?

  • Chriistian Jotform Support
    Replied on April 3, 2016 at 9:48 PM

    I checked your website on an iPhone emulator, and I can confirm that the form does not appear there.

    Form is not shown on our Muse built website when checked with iPhone Image 1 Screenshot 30

    However, when I checked it on an android device or on a desktop, the form can be seen.

    Form is not shown on our Muse built website when checked with iPhone Image 2 Screenshot 41

    To resolve the issue, I would suggest you use the iFrame embed code to embed the form to your website. Here's how: Getting the Form iFrame Code.

    Do let us know if the issue persists.
    Regards.

  • Loverme
    Replied on April 3, 2016 at 10:45 PM

    Paul Loverme
    RMfor2 | Vacation Room Rentals
    (949) 292-6089
    ...
  • Loverme
    Replied on April 3, 2016 at 10:45 PM

    Paul Loverme
    RMfor2 | Vacation Room Rentals
    (949) 292-6089
    ...
  • Chriistian Jotform Support
    Replied on April 3, 2016 at 11:49 PM

    Apologies for the inconvenience but unfortunately I cannot see the rest of your response. Can you try sending it again?

    Form is not shown on our Muse built website when checked with iPhone Image 1 Screenshot 20

    Did you attach an image in your reply? To add an image to the forum, please follow this guide: How to add screenshots/images to questions to the support forum?

    I will wait for your reply.
    Regards.

  • Loverme
    Replied on April 4, 2016 at 9:45 AM
    Tried your iFrame option … sorry, does not work quite as well in frame size as original code paste. I design using Muse.
    Now site under reconstruct … can you help with the iPhone view snafu? So we can get back to easy use of our JotForm.
    Thanks.
    Paul Loverme
    RMfor2 | Vacation Room Rentals
    (949) 292-6089
    ...
  • Ben
    Replied on April 4, 2016 at 11:49 AM

    Could you please tell us what is the issue with the iframe embed code? Basically per what has been mentioned so far, the js embed code that you were using was conflicting with the other codes on your website - which is why it was not shown on your iphone.

    Now the iframe would make sure that all of the forms show up properly. Next to this, we would be happy to assist you Paul in getting the form look as you want it with the iframe embed code.