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My forms have stopped sending submission emails to our inbox.Asked by dracottfennemore on April 04, 2016 at 06:35 AM
at some point last week our forms stopped being forwarded to our company inbox. i have checked the forwarding address and it all looks ok but still the forms are not coming through.
could i kindly ask for your assistance on this one.
acc - dracottfennemore
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails correctly without any problem. I also checked our email logs and found that emails are being sent successfully. Please check the logs below:
[2016-04-04 06:31:17] Form #41505237827354 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL
[2016-04-04 06:30:53] Form #41505237827354 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL
[2016-04-04 06:30:37] Form #41505237827354 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL
[2016-04-04 06:29:57] Form #41505237827354 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL
Have you checked your spam folder already? Please check your spam folder and see if the emails ended up there? I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? Our email logs confirms that the submission email was sent successfully:
[2016-04-04 07:46:06] Submission #335579565051783433 Form #41505237827354 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
You may also like to speak to your email service provider and ask them to whitelist our domain names to ensure delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Alternatively you can also use your own email address to send submission emails. You need to add a custom sender email in your account and set it as sender email in email alert. The following guide should help you:
Hope this helps.
Do get back to us if you have any questions.