I am not receiving submission emails from my form.

  • OntarioHockeyAcademy
    Asked on April 4, 2016 at 6:52 AM

    our form

     

    https://www.jotform.com//?formID=50219142538249

     

     

    on our website

     

    http://www.ontariohockeyacademy.com/#!oha-application-form/cqts

     

     

    I cant figure it out

  • Ashwin JotForm Support
    Replied on April 4, 2016 at 8:11 AM

    Hello OntarioHockeyAcademy,

    Upon checking your email address hockey@ontariohockeyacademy.com and europe@ontariohockeyacademy.com,  I found that it ended up in our bounce list for following reasons:

    Result: 

    hockey@ontariohockeyacademy.com is IN 

     the bounce list 

    Reason(s) : X-Postfix; delivery temporarily suspended: lost connection

     

    Result: 

    europe@ontariohockeyacademy.com is IN 

     the bounce list 

    Reason(s) : X-Postfix; delivery temporarily suspended: lost connection

    I have now removed your email address from our bounce list and you should now receive submission emails. Do test your form and get back to us if you have any trouble.

     

    Thank you!