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  • Profile Image

    I am not receiving submission emails from my form.

    Asked by OntarioHockeyAcademy on April 04, 2016 at 06:53 AM

    been working fine for a year

     

    now not working

     

    Form on jotform

    https://www.jotform.com//?formID=50219142538249

     

     

    form on our website

    http://www.ontariohockeyacademy.com/#!oha-application-form/cqts

     

     

    cant figure it out

    My Forms email receiving JotForm www href form on
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 08:11 AM

    Hello OntarioHockeyAcademy,

    Upon checking your email address hockey@ontariohockeyacademy.com and europe@ontariohockeyacademy.com,  I found that it ended up in our bounce list for following reasons:

    Result: 

    hockey@ontariohockeyacademy.com is IN 

     the bounce list 

    Reason(s) : X-Postfix; delivery temporarily suspended: lost connection

     

    Result: 

    europe@ontariohockeyacademy.com is IN 

     the bounce list 

    Reason(s) : X-Postfix; delivery temporarily suspended: lost connection

    I have now removed your email address from our bounce list and you should now receive submission emails. Do test your form and get back to us if you have any trouble.

     

    Thank you!