What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are all my forms disabled?

    Asked by mtamgll on April 04, 2016 at 08:37 AM

    All of my forms are disabled?  Even a new form that I create shows disabled?  What is going on? The main form I am working on is "List Your Promotions".

     

    Message Reads:

     

    FORM NOT FOUND

    This Form is Disabled

    My Forms all new form style message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 10:24 AM

    Hello mtamgll,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now and all your forms are back online.

    I'm sorry for the trouble caused to you. Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!

  • Profile Image

    Answered by mtamgll on April 04, 2016 at 10:51 AM

    Thank you Ashwin!  No, no phishing here.  Your program probably thought, the "promo code" field was to much like asking for a password or something.

    Thanks again.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 11:58 AM

    Hello mtamgll,

    Your understanding is correct. 

    I have whitelisted your form and your account is already active. 

    Do get back to us if you have any trouble again or have any other questions.

    Thank you!