Are submissions stored on your servers?

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    Asked on April 04, 2016 at 10:37 AM

    I am hoping to create a form to put on my website that allows potential clients to initiate contact with me via secure email (I use Hushmail for this). My concern is about (HIPAA) privacy of the client info if they use the form to contact me. Does a copy of the completed contact form also get stored on your server(s)?

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    Answered on April 04, 2016 at 12:34 PM

    Update (April 19, 2018) HIPAA is available for our Gold & Silver plan. 


    A copy of the completed form does indeed get stored on our servers but can be deleted immediately.  Though we are not HIPAA compliant, here is more information on using your forms in a HIPAA compliant manner:

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    Answered on April 10, 2018 at 07:37 AM

    Hello Henry,

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit

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    Answered on April 19, 2018 at 03:53 AM

    Update: HIPAA is available for Silver plan as well.