What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I don't receive notification and autoresponder emails?

    Asked by Roxboro on April 04, 2016 at 12:23 PM


    At april 1st after the balloon trick my emails to auto responder and notifier were not working. I advised you and you said that is was a thread or something issue.  Voila it was working when I tried it.  Today (april 4) it is not working again..ugh

    please have another look. Thanks 


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    JotForm Support

    Answered by Nik_C on April 04, 2016 at 02:20 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    I removed your email from our bounce list.
    Your emails were not delivered because Yahoo was unable to verify that it came from a legitimate email sender. You can read more about this issue on their help page.

    I would also advise you to change the sender email address to noreply@jotform or noreply@formresponse.com if you don't have to use your sender email address.

    To prevent any further email bouncing related issues, please follow this guide on how to setup email alerts.