Why do I don't receive notification and autoresponder emails?

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    Roxboro
    Asked on April 04, 2016 at 12:23 PM

    Hello 

    At april 1st after the balloon trick my emails to auto responder and notifier were not working. I advised you and you said that is was a thread or something issue.  Voila it was working when I tried it.  Today (april 4) it is not working again..ugh

    please have another look. Thanks 

    Sue

  • Profile Image
    Nik_C
    Answered on April 04, 2016 at 02:20 PM

    Your email address was in our bounce list for the following reason:

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    I removed your email from our bounce list.
    Your emails were not delivered because Yahoo was unable to verify that it came from a legitimate email sender. You can read more about this issue on their help page.

    I would also advise you to change the sender email address to noreply@jotform or noreply@formresponse.com if you don't have to use your sender email address.

    To prevent any further email bouncing related issues, please follow this guide on how to setup email alerts.