What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We received strange submissions in our "incomplete payments" folders. The names, e-mails, and phone numbers are a jumble of letters. What is this?

    Asked by trimistopheles on April 04, 2016 at 08:23 PM
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    JotForm Support

    Answered by Kiran on April 04, 2016 at 10:10 PM

    As I check the Incomplete Payment submissions of your JotForm, it looks like someone has filled this information intentionally. They didn't complete the payment since the submission has incorrect information. We may consider this as an issue if the submission data has some valid information and the payment has failed due to any reason. 

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.