facebook fanpage icon

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    Asked on March 02, 2012 at 03:46 AM

    Hi there jotform-team,


    i love your service runing at our fanpage


    i would love to get the form run with own icon 

    tried it with your manual


    but it didn't work

    can you please help me to get it run with our own icon? that would be fanastic.

    thank you realy much 


    greetings from germany


    => facebook.com/wentsch

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    Answered on March 02, 2012 at 04:23 AM

    Hi Reinhold;

    Thanks for your compliments and appreciation of this service. We do get great motivation and encouragement from such good comments from our esteemed clients.

    Kindly use this link with tutorials  which will be helpful to assist you be able to run it on own icon;


    Kindly feedback and lets know whether you were assisted.

    Best Regards

    Mathew Gori

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    Answered on March 02, 2012 at 04:52 AM

    Hi Mathew,

    thank you for your quick answer - i forgot someting...

    now i could add it on our page but it doesn't work it shows up with a error 404 can you please check and help us with that?






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    Answered on March 02, 2012 at 05:10 AM


    but noting helps... please help me thank you very much

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    Answered on March 02, 2012 at 06:19 AM
    Hi ; Receiving an Error 404 message? This error appears whenever a page cannot be found on a website’s server. This could be a page on the internet or on an internal network. i would kindly request you to whether ; i. The URL written in the Address Bar may have incorrectly been written. ii The link to the page may be broken. iii. The page may have been moved to another site. Please try to 1. Re-type the URL again. 2. Run tests to see if you can access the server, ping the url, Kindly feedback and give us results of pings. Regards Mathew
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    Answered on March 02, 2012 at 06:31 AM

    Thx Mathew,


    can you please help me to get it work?

    that is what it looks like

    canvas http://form.jotform.me/form/13454756391/

    secure canvas https://secure.jotform.me/form/13454756391/

    but it shows the 404 if i open the app 


    Thank you very much.

    greetings reinhold

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    Answered on March 02, 2012 at 06:57 AM

    Hi there,

    Your form is perfectly working here: https://www.facebook.com/seechat/app_176217385757369

    With regards to your icon question, I think you can't change it because it's something to do with the tabpress app and you aren't allowed to change it. It's no longer part of JotForm app, so it's not something to do on our end.

    Please let us know if you have further questions. Thank you so much!

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    Answered on March 02, 2012 at 07:07 AM

    okay please let me know if there is a solution in the future... would be perferct

    thank you.

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    Answered on March 02, 2012 at 07:39 AM


    The guide you referred to - http://www.jotform.com/help/82-Add-Form-to-Facebook-using-an-iframe-application -is already deprecated (outdated).

    Below is an updated one which allows you to have your custom icon for the fanpage tab:


    Basically, you'll be creating your own custom Facebook application so that gives you the freedom to choose your own icon. It also won't have a footer link (as with Tabpress).

    Inform us if you're experiencing difficulties implementing this solution.