What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm unable to see any submission data as a sub user

    Asked by BluedotFestival on April 05, 2016 at 08:44 AM

    I have been given sub user access of two forms which I have access to bot view and edit but I cannot view any submission details other than the date the forms were submitted.

    The form creator and other form users are able to view this information. I am also able to view other forms I am a sub user of.

    I have cleared cookies/cache and javascript is enabled, yet I am still not able to view the details.

    Page URL:
    http://www.discoverthebluedot.com/info/accessibility

    Screenshot
    submission data form creator user access
  • Profile Image
    JotForm Support

    Answered by Welvin on April 05, 2016 at 10:28 AM

    The main account has not opted to store her/his forms and data to our EU DataCenter. But your account has this option checked. Please uncheck and see if that will fix the problem. 

    The option is under My Account - Settings page:

    https://www.jotform.com/myaccount/settings