I'm unable to see any submission data as a sub user

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    BluedotFestival
    Asked on April 05, 2016 at 08:44 AM

    I have been given sub user access of two forms which I have access to bot view and edit but I cannot view any submission details other than the date the forms were submitted.

    The form creator and other form users are able to view this information. I am also able to view other forms I am a sub user of.

    I have cleared cookies/cache and javascript is enabled, yet I am still not able to view the details.

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    Welvin
    Answered on April 05, 2016 at 10:28 AM

    The main account has not opted to store her/his forms and data to our EU DataCenter. But your account has this option checked. Please uncheck and see if that will fix the problem. 

    The option is under My Account - Settings page:

    https://www.jotform.com/myaccount/settings