What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I remove the size limit from the file upload portion of the form? Most people do not know how to make their files smaller.

    Asked by Chris on April 05, 2016 at 10:16 AM
    Page URL:
    http://www.grannyrings.com/testimonials/

    size Make how how can i
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    JotForm Support

    Answered by BJoanna on April 05, 2016 at 11:36 AM

    You can not remove the size limit of the file upload field, but you can increase it. I have inspected your form and max file size of your file upload field is 1024 (1MB), which is default value. To increase the size limit of the file upload field, inside of your for builder select File Upload field and click on Max File Size option and change the value  of that field. 

    Please note that total amount of space for free accounts is 100 MB.

    Inside of this guide you can also find how to change the upload size limit: 

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    Hope this will help. Let us know if you need further assistance.

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    Answered by chrisnewitt on April 05, 2016 at 11:45 AM
    Thank you so much! I really like your product. So user friendly. Great job!
    Chris
    ...
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    JotForm Support

    Answered by BJoanna on April 05, 2016 at 11:58 AM

    You're welcome.

    Feel free to contact us if you have any other questions.

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    Answered by chrisnewitt on April 05, 2016 at 12:45 PM
    Is the total file upload amount reset each month to start at 0?
    ...
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    JotForm Support

    Answered by BJoanna on April 05, 2016 at 12:59 PM

    No upload storage space dose not reset to 0, like submission counter and form view counter. Upload storage space for free accounts is 100 MB.

    To clear the upload space, you need to actually delete your submissions which has file attached (uploaded). 

    Please take note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them.

    You can also integrate your form with Dropbox or Google drive

    Hope this will help. Let us know if you need further assistance.

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    Answered by chrisnewitt on April 05, 2016 at 01:45 PM
    Thanks.
    Chris
    ...