What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We haven't received our submissions via email since 2/8/2016. the email address works so why is if failing?

    Asked by edwardsco on April 05, 2016 at 11:39 AM
    Submissions email Via via email
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    JotForm Support

    Answered by ashwin_d on April 05, 2016 at 12:35 PM

    Hello edwardsco,

    Upon checking your email address president@edwardsco.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    president@edwardsco.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try

    I have removed your email address form our bounce list and it should now work fine. You need to take a closer look at the bounce reason and ensure that this email address is correct.

    I would suggest you to please test your form again and see if you receive the submission emails correctly.

    Do get back to us if the issue persists.

    Thank you!