We haven't received our submissions via email since 2/8/2016. the email address works so why is if failing?

  • Profile Image
    edwardsco
    Asked on April 05, 2016 at 11:39 AM
  • Profile Image
    ashwin_d
    Answered on April 05, 2016 at 12:35 PM

    Hello edwardsco,

    Upon checking your email address president@edwardsco.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    president@edwardsco.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try

    I have removed your email address form our bounce list and it should now work fine. You need to take a closer look at the bounce reason and ensure that this email address is correct.

    I would suggest you to please test your form again and see if you receive the submission emails correctly.

    Do get back to us if the issue persists.

    Thank you!