- edwardscoAsked on April 05, 2016 at 11:39 AM
- JotForm Supportashwin_dAnswered on April 05, 2016 at 12:35 PM
Upon checking your email address firstname.lastname@example.org, I found that it ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try
I have removed your email address form our bounce list and it should now work fine. You need to take a closer look at the bounce reason and ensure that this email address is correct.
I would suggest you to please test your form again and see if you receive the submission emails correctly.
Do get back to us if the issue persists.