What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to prevent auto-responders and email notifications to go into the spam folder?

    Asked by vrennie on April 05, 2016 at 01:02 PM


    Is there a general practice that will prevent auto-response emails and notification emails from ending up in spam folders? I'm concerned that some of my staff may miss an order form since they are currently only finding them in spam folders. 

    I read somewhere on JotForm that using the noreply@jotform.com address is the best method to prevent emails from going to spam, though I have used this address with auto-responders and notifications still arriving in my colleagues' spam folders. I am the only one who receives the emails in my regular inbox.



    Vincent Rennie

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 05, 2016 at 02:30 PM

    This guide will help you to avoid your emails bouncing or going to the spam or junk folders: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If this still persists, I think that you would need to ask your email provider to white-list our IP addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I think that something that you can also try, regarding to the email notification is adding our sender email addresses as contact. 

    We suggest to use our default email addresses when emails are not being properly set; however, if the advice provided above does not work, I think that you might consider using a custom sender email address, this guide will help you with that: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Regarding to the auto-responder, here is not much to do, because you will need to ask each submitter to white-list our IP addresses or add our sender email addresses as contact in order to avoid these emails going to the spam or junk folders. 

    We only could suggest you to set up properly the emails in order to avoid the filter on the email client your users are using to mark the emails as spam. 

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 05, 2016 at 02:34 PM

    Besides that, I found this form while checking your account and noticed that it has been cataloged as a phishing form, this is because you are asking for login credentials, something that is not allowed in JotForm, our anti-phishing system detected it and suspended your account, in order to re-activate it I had to remove those fields  and please read our terms because if our anti-phishing finds a form with suspicious of phishing your account could be deleted. 

    This is the form: http://www.jotform.us/form/60744338348158

    These are the fields that I have removed: