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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot login/email address non-existent

    Asked by Jill  on April 05, 2016 at 01:24 PM

    I am unable to login to our school account using my email address: jill@dallasspanishhouse.com


    I also can't use the password recovery because my email is not recognized.  It tries to make me sign up again.


    Help!  I need to regain access to our account.


    Here is one of our forms to help locate the account:  http://form.jotformpro.com/form/51325161626954



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    JotForm Support

    Answered by Nik_C on April 05, 2016 at 02:27 PM

    I already provided the answer to your question on this thread:


    Please avoid creating duplicate questions for the same issue so we can assist you quickly and avoid duplicate answers.