What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is wrong with your system? I can't download files that were submitted by my customers? You guys are making my business harder, not easier.

    Asked by thebells14 on March 02, 2012 at 09:09 AM
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    JotForm Support

    Answered by mliz on March 02, 2012 at 09:31 AM

    Sorry but I did not encounter the said issue, I was able to download the uploaded files in the most recent submission on your form. What I did was to get to the Submissions section then click on the url link of the uploaded file. The file was opened in a separate window and from there I saved it locally.

    Can you provide further information on how you go about the download, is it by excel/csv?

    We'll await for your response.

    Thanks!

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    Answered by thebells14 on March 02, 2012 at 09:41 AM
    Its a jpg. I click on the file either on your site or the email, and the computer just spins then goes to an oops page.
    Sent via BlackBerry by AT&T
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    JotForm Support

    Answered by mliz on March 02, 2012 at 10:00 AM

    That's odd since it works fine at my end, is it a cloudfare error or a timeout error? Have you tried using a different network?

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    Answered by thebells14 on March 02, 2012 at 10:16 AM
    Now its working. No idea what the issue is/was, but it seems to be working now. Hopefully will remain working. Thx
    Sent via BlackBerry by AT&T
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    JotForm Support

    Answered by mliz on March 02, 2012 at 10:17 AM

    That's good to know, if you ever need any assistance with JotForm feel free to contact us.