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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm missing submission in the submission page

    Asked by tarrah on April 05, 2016 at 06:07 PM

    THIS STILL DOESN’T HELP THE PART OF NO RECORD FROM 2014 TILL NOW. HOW CAN I GET THOSE FILES?
    I JUST DID A TEST ONE MYSELF AND IT IS STILL NOT SHOWING UP IN THE SUBMISSIONS SECTION??

  • Profile Image

    Answered by victor on April 05, 2016 at 06:20 PM

    Sorry for the inconvenience. As indicated in your previous thread:

    http://www.jotform.com/answers/811119-

    Could you please include a submission that your recently received so we may search and analyze why it is not in your submission page.

  • Profile Image

    Answered by tarrah on April 05, 2016 at 06:45 PM
    Here it is. This was last Friday.
    Name: Luc de Groof
    Email: luc@degroof.de
    Phone: ()
    Type of Retailer: Boutique
    Location: International
    Address:
    City: Cologne
    Postal / Zip Code: 50968
    Country: Germany
    Message:
    Dear,
    we are preparing the launch of a new shop for dog supplies in Cologne this year. We are looking for Prime shopping sites in the south of Cologne or to rent the shop location.
    We will position as a provider of high end and very high-quality products for small to large dogs. Our product range will include: Fashion, Collars and leashes, furniture, Dog Treats and other luxury accessories.
    During our research we noticed your products and we'd love to include them in our portfolio.
    If you also are interested in a business relationship, please send all relevant information for calculation:
    * Product offer
    * Selling price
    * Retail price
    * Purchasing volume
    * Other delivery and acceptance conditions
    We are looking forward to a cooperating and appreciate your short-term answer.
    Best regards
    Luc de Groof
    Luc de Groof
    Lindenallee 41, 50968 Cologne, Germany
    Tel: 0049 157 76657983











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  • Profile Image
    JotForm Support

    Answered by BDAVID on April 05, 2016 at 07:11 PM

    Perhaps, you might be referring to another form, because I just tested it: http://www.jotform.us/form/21581244570147

    And it was received:

    What is the form link from where you did the test submission?

  • Profile Image

    Answered by tarrah on April 05, 2016 at 11:45 PM
    Please see what I have cut and pasted below,this was the last jot form I got on Friday. I get a few a week and the only records of them are if I look them up in my email.
    This was on last FRIDAY AND THERE IS NO RECORD:
    Name: Luc de Groof
    Email: luc@degroof.de
    Phone: ()
    Type of Retailer: Boutique
    Location: International
    Address:
    City: Cologne
    Postal / Zip Code: 50968
    Country: Germany
    Message:
    Dear,
    we are preparing the launch of a new shop for dog supplies in Cologne this year. We are looking for Prime shopping sites in the south of Cologne or to rent the shop location.
    We will position as a provider of high end and very high-quality products for small to large dogs. Our product range will include: Fashion, Collars and leashes, furniture, Dog Treats and other luxury accessories.
    During our research we noticed your products and we'd love to include them in our portfolio.
    If you also are interested in a business relationship, please send all relevant information for calculation:
    * Product offer
    * Selling price
    * Retail price
    * Purchasing volume
    * Other delivery and acceptance conditions
    We are looking forward to a cooperating and appreciate your short-term answer.
    Best regards
    Luc de Groof
    Luc de Groof
    Lindenallee 41, 50968 Cologne, Germany
    Tel: 0049 157 76657983











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  • Profile Image

    Answered by tarrah on April 05, 2016 at 11:45 PM
    Please see my below email that I sent as a test though the website. It is not registering on your site with the records.
    This was a text form I sent. If you check your site there is no record of the submission.
    Please help!
    Please excuse typos. This was sent from a cell phone.
    All the best,
    Tarrah Hersey-Malagon
    Designer/Principle
    O: (561) 228-5168
    F: (561) 228-5167
    Skype: Tarrah Hersey-Malagon
    http://www.petloungestudios.com
    Begin forwarded message:
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 06, 2016 at 03:00 AM

    Can you please provide the form URL you're testing? Or please let us know the website URL where the form is embedded so we can check it here. This is necessary so we can check what type of embed code you're using.

    So far like my colleague, I cannot reproduce this problem. I made a test submission in your form and it is instantly added to your form submissions page. We can assure you that there is no problem with your form.

    Please ensure that you are viewing all your form submissions without any filter.

    We'll await your reply.