What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to sort the Order of Visual Report chart elements (diagram)

    Asked by cuno on April 06, 2016 at 08:09 AM

    Hi Jotform-Team

    I have a survey where the users have many (more than twenty) Drop-down Combo boxes, where they can choose between the numbers 0, 1, 2 and "nb" (nicht beantwortet = not answered).

    I made a Visual Report to visualize, how they filled out the Combo Boxes (https://eu.jotform.com/report/60263149897062)

    Unfortunately the chart elements are ordered by amount of entries (see Image 1). Sometimes, this order could be helpful but for my survey this isn't ideal at all, as the order and colours of the numers (0,1,2,nb) are shuffled and the charts are very difficult to compare.

    Image 1

    It would necessary, if the order of the elements are by numbers (0,1,2,nb) and not by amount of entries. (see Image 2)

    Image 2

    It would very important for my survey if I can change the order.

    Last year we made a survey and the order worked differently and more as expected. As I read in a forum post I'm not the only person who is very unhappy with this change.    

    I hope you can provide a solution for this problem soon.

    Thanks in advance for your help.

    Kind regards
    Cuno Vollenweider

     

    chart elements chart elements Reports survey visual report sort
  • Profile Image
    JotForm Support

    Answered by jonathan on April 06, 2016 at 08:47 AM

    Hi,

    I was able to see the issue you descibed on the Visual Report order/sorting of the graph elements.

     

    Currently, there is no means to manually sort or customize the order on how the graph elements are viewed on the report.

    I will submit a request ticket to our higher team support to check if they can implement a custom sorting option for the graph elements.

    We cannot provide you any ETA as to when this will be available. We will do notify you here for any news on the progress/status.

    Thank you.

  • Profile Image

    Answered by cuno on June 08, 2016 at 06:40 AM

    Hi Jonathan

    Have you any news about my question? Will there soon be a possibility to customize the sort order of  the charts?

    Im re-running a survey I did last year and it's very important, that I can provide my customer with the same kind of charts we had last year (sorted by field and not ammount of entries).

    Thanks and kind regards
    Cuno

  • Profile Image
    JotForm Support

    Answered by beril on June 08, 2016 at 08:59 AM

    First of all, thank you for checking the status of your ticket. Unfortunately, there is no update yet. We will notify you here once we have an update on the status. Please note that creating a feature request does not ensure that the feature will be implemented. It completely depends on upon the feasibility and priority of our back end team. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by cuno on June 09, 2016 at 04:33 AM

    Thank you for you answer. Unfortunately your back end team changed the sort order of the charts in february 2016. (see jotform.com/answers/776598-Reports-in-jotform-Chart-order-was-changed-form-good-to-bad-in-Feb-2016). For some users this change may be good, for others, it's definitely very bad. Instead of leaving these users frustrated, please reconsider integrating a feature, where one can choose between the old and new sort order of the charts.

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 09, 2016 at 05:18 AM

    Thank you so much for your feedback. Rest assured that your input will reach our developers and will be considered. I'm sorry if we cannot provide any ETA to when it will be available again. The thread you have mentioned was also forwarded to our developers and is included in the notes of the ticket created for your concern(this thread). Please be advised that the priority of any feature request depends on the number of users demanding for it as well. 

    Thank you.