What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications from multiple forms

    Asked by splashnashville on April 06, 2016 at 12:01 PM

    I have a few forms that I'm not receiving forms from. Do I need to upgrade>?

    Can someone call me? 5734210919

    email notifications not receiving email email receiving
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    JotForm Support

    Answered by Kiran on April 06, 2016 at 01:10 PM

    I see that your account is currently holding Bronze Monthly subscription. It is not required to upgrade your account in order to receive email notifications. It looks like there is an issue with either the form or the recipient email address. We request you to go through the guide below  that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    If the issue still persists, we request you to get back to us with the form ID/URL along with the email ID that you are not receiving email notification so that we can further investigate the issue. 

    Thank you!