How come the direct link doesn't work?

  • Profile Image
    TheGPod
    Asked on March 02, 2012 at 05:14 PM

    I've tried several times to create a direct link to my forms. I went to 'Share & Embed', customized the link, clicked save, and closed the window. 

    I open a new window in Safari and post the direct link, it says 'Invalid Form URL. The form is not available for this domain.' Underneath does words is a link (jotform.us.form/20615783270149) that connects me to my form. 

    What am I doing wrong?

    Thanks in advance.

  • Profile Image
    anartwork
    Answered on March 02, 2012 at 07:13 PM

    Please check the link you pasted. I checked the link and it actually worked. Based on your post above, you mentioned that the link was "jotform.us.form/20615783270149" but then it should be "http://www.jotform.us/form/20615783270149". Please note that the .us is followed by "/" not by a "."

     

    Hope this helps :)

  • Profile Image
    TheGPod
    Answered on March 05, 2012 at 11:12 AM

    Hi anartwork, 

    Thanks for your response. I know that the link from JotForm with all the numbers works. The custom link that I created is not working and always directs me to the 'Invalid Form URL' page (please see screen shot above). 

    I'm trying to figure out why my custom link (www.jotform.com/TheGpod/ORS) does not work. 

    Thanks again. 

  • Profile Image
    Aurora88s
    Answered on March 05, 2012 at 11:30 AM

    I am having this same problem.  I make the custom URL, and then when I copy and paste it into my browser, I am getting the same error.  

  • Profile Image
    pinoytech
    Answered on March 05, 2012 at 11:33 AM

    Hi,

    Try to used this custom link: http://www.jotform.us/TheGpod/ORS I think the reason you got an error on your custom url because you are using .com instead of .us.

    Thank you!

  • Profile Image
    Aurora88s
    Answered on March 05, 2012 at 11:36 AM

    Yeah, I just figured it out.  The URL listedn in the "Embed Form" window is incorrect.  It says "www.jotform.com/myinformation", but it really should be jotform.us.   So I can't just copy the direct link from the Embed Form window.   that's the problem.

  • Profile Image
    pinoytech
    Answered on March 05, 2012 at 11:41 AM

    @Aurora88s,

    Cheers! I am glad that you figured it out.

    For further assistance or concernce, feel free to contact us!

    Thank you for using JotForm!

  • Profile Image
    serkan
    Answered on March 05, 2012 at 11:57 AM

    There was a problem on share wizard, it's fixed now. Please re-open the wizard get the correct link.

    Thanks for reporting.