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    I cannot change forms that I set up a few years ago to be mobile responsive?

    Asked by aricurn on April 07, 2016 at 03:20 AM

    Your new preferences option doesn't offer me choice anymore to change the preference and make my old form mobile responsive - how do i now do this?

    Thank you

    Page URL:

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    JotForm Support

    Answered by ashwin_d on April 07, 2016 at 05:18 AM

    Hello aricurn,

    I have made your form mobile responsive and also injected the following custom css code in form:

    @media only screen and (max-device-width: 480px){

        #month_12, #day_12, #year_12 {

            width : 70% !important;


        #cid_12 > span:nth-child(1), #cid_12 > span:nth-child(2), #cid_12 > span:nth-child(3), #cid_12 > span:nth-child(4) {

            width : 24% !important;


    [data-type="control_time"] .form-sub-label-container {

        width: 55px !important;


    .allowTime-container {

        margin-top: 51px;

        margin-left: -209px;




    The width of your form is still wide because of the background image you have added in your form. 

    You just want border across your form. Is that correct? DO get back to us ion this and we will work on a cloned version of your form and then you can check it works fine in mobile devices.

    We will wait for your response.


    Thank you!

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    Answered by aricurn on April 07, 2016 at 08:07 AM

    Thanks for the reply and for sorting it for me. I have about 20 other forms that I built a while ago in jotform that all need to be changed to be mobile responsive and there used to be a dropdown in preferences to choose the mobile responsive option. I am so upset to see that this has gone with your new format so how do I change all the other 20 forms that I have or should I just send you links to all of them to do it for me?

    Thank you

    Kind regards


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    JotForm Support

    Answered by ashwin_d on April 07, 2016 at 09:26 AM

    Hello Arielle,

    Yes there were UI updates because of which few options were re-arranged. The mobile responsive option can be enabled from "Form Preferences". Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!