What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The old wizards are showing on form builder

    Asked by MyUWC on April 07, 2016 at 08:20 AM

    My earlier request for help with: Changes to form does not show in preview, refers.

    Boris, Now that you have cleared my accounts cache, we have all the old methods back wrt to email notifications etc. etc.

    It's terrible having these 'old methods' back !!

    I can't add conditional logic to my form any more ..... why ?

    Please put my account in the state that it was and assist with the problem at hand ......

    What other forms is now impacted by this .... PLEASE restore ! 

    cache problem email notifications preview
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    JotForm Support

    Answered by beril on April 07, 2016 at 10:48 AM

    Thank you for contacting us. First of all, we are sorry for the inconvenience this may caused you. There was an issue on Form Builder. However, our developers fixed that issue so quickly. Now, it is working properly on my side. We would appreciate if you could also test it on your side and let us know if the problem still persists. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.