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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL does not appear to be operative

    Asked by jimrazz on March 03, 2012 at 01:35 AM

    I'm testing a form to submit credit card information.

    I tried accessing the form with:

    https://secure.jotform.com/form/20618843172150

    https://secure.jotform.net/form/20618843172150
    https://www.jotform.com/20618843172150

    When I use any of these URLs I get an error that says:

    Invalid Form URL
    This form is not available for this domain.
    http://form.jotform.us/form/20618843172150

    Have I missed something?

    Page URL:
    http://form.jotform.us/form/20618843172150

    Screenshot
  • Profile Image

    Answered by Rain on March 03, 2012 at 02:55 AM

    Hi

    Did you follow this instruction? http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    You must tick the secure box to enable SSL

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    JotForm Support

    Answered by Goldo on March 03, 2012 at 04:57 AM

    Jimrazz,

    Your SSL seems to work for me. Try visiting: https://secure.jotform.us/form/20618843172150

    You are using a jotform.us form so probably you will also be using secure.jotform.us with the addition of https.

    Check it out and let us know.

  • Profile Image

    Answered by jimrazz on March 03, 2012 at 10:01 AM

    Everything works great when you use the correct URL.  Thank you very much for your help.

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    JotForm Support

    Answered by Goldo on March 03, 2012 at 02:58 PM

    Cool. Glad to help.