- vojnarAsked on March 03, 2012 at 06:18 AM
When I click on Feedback button, Loading... appears and keep loading ca 10-15 secs before the feedback screenshot and form are displayed to end-user. Can it be faster? I guess it is due to getting URL and screenshot processing, is my assumption correct? Thanks.Page URL:
- JotForm SupportmlizAnswered on March 03, 2012 at 07:38 AM
How fast wishbox loads depends on internet connectivity or speed and the computer specs of the user. Those who have slow speed connection may take longer time to load Wishbox than others. When you click on the wishbox button this triggers the screenshot action and loads the image within the form for editing. Such process would take time if the computer specs is older.
Hope this helps.
- vojnarAnswered on March 03, 2012 at 11:22 AM
Thanks, do you have some guidelines what is recommended and how much time needed for processing is expected? I got the complaint about slowness from a few users, most of them baing located on academic network with good speed having PCs with reasonable resources (WinXP3, Win7). Maybe displaying percentage of processing in addition to the Loading... would be good. BR, Martin
- JotForm SupportmlizAnswered on March 03, 2012 at 11:16 PM
It would be hard to give out a time frame for the process since every page in your website has different size and loading time would vary. I noticed that you have wishbox added on several pages of your website some of it loads really slow. May we know what particular browser was used?
- vojnarAnswered on March 04, 2012 at 01:20 AM
- moonzkieAnswered on March 04, 2012 at 09:10 AM
I have had the same problem with you beforeand what helped me was optimizing my site. So, you might want try to search some good tips for "Optimizing Page Load Time" on google.
Hope that will help you as well.
- JotForm SupportmlizAnswered on March 04, 2012 at 10:13 AM