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  • Profile Image

    Not receiving email notifications

    Asked by atmpalliard on April 07, 2016 at 03:40 PM

    I have conditions on my form that "change the recipient" to send a copy of the form to different people involved, but somehow I don't get any of the notifications anymore. Can I not get a copy of the form emailed to me every time as well? I can't figure out how to set the conditions where I get any notification automatically sent to me. I've got various fields I could say "if this field is filled out" email me the form, but that never sends to my email. I've tested that the other fields do work though.

     

     

    I found that it wasn't the conditions, it's that my email was on the "bounce list" which I've never heard of. So you put my account email, which is my company email, and the email listed on the form on the bounce list.

    Page URL:
    https://form.jotform.com/41008251772145

    Screenshot
    recipient different email work
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 07, 2016 at 04:36 PM

    I have checked email address of your account inside of our email log and I saw that all recent submissions were failed.

    However your email address is not in bounce list, so I am not sure why those email failed. Did you maybe removed your address form bounce list? 

    It seems that your email address was removed form bounce list. Please test your form and see if you are receiving submissions now. 

     

    You can also try to set Sender email to noreply@jotform.com.

    Let us know if you need further assistance. 

  • Profile Image

    Answered by atmpalliard on April 07, 2016 at 05:45 PM
    I did, just removed it. I'll look up how it got on there I guess.
    Adam Wallace
    Texas Registered Professional Land Surveyor No. 6132
    ATM Surveying
    P.O. Box 10313(mailing)
    1403 Lemon Tree
    College Station TX 77840
    (979)209-9291 - (Office)http://aTmSurveying.com
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on April 07, 2016 at 06:39 PM

    Generally, the email addresses are added to our bounce list when there are multiple failures of email delivery to the address. Since you have now removed the email address from the bounce list, you should be able to receive the emails without any issue. 

    Also, please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.
     

     

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.