What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Updated limit is not being update correctly, even if it is shown in the Myform page

    Asked by delei1212 on April 08, 2016 at 03:18 PM
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 08, 2016 at 04:43 PM

    I have checked your account and Form View of your account is over the limit (11,834). Your account type is Premium. For Premium account type the limit is set to 10.000 form views per month. 

    You can upgrade you account to higher plan to increase the limit of your form views. You can find more about different account types on our pricing page.

    There is a way to remove the Form View limits on your forms. 

    That is by setting the JotForm footer logo on your forms. You can do this in our account settings page https://www.jotform.com/myaccount/settings 

    To find out more about Form View limits, please check this guide:

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by delei1212 on April 08, 2016 at 05:45 PM
    New response receivedI was told yesterday my limit was upgraded to 20,000.
    Michael DelRosso
    Union Square Advertising
    72 Smith St.
    Lake Ronkonkoma, NY 11779
    631.235.7651
    http://www.unionsquareadv.com/

    PLEASE READ
    • Please review all artwork and read all copy carefully, you are responsible for all content, omissions, spelling and errors.
    • Your approval is our authority to proceed.
    Printing - 100% down payment of printing fees is required before any jobs go to print.
    Before files are sent to print, the client must sign off and acknowledge that all copy, text, design and layout is approved as is.
    ...
  • Profile Image

    Answered by delei1212 on April 08, 2016 at 05:45 PM
    New response receivedher eisthe email with the upgrade
    Dear Michael,
    This issue is solved already through this thread: http://www.jotform.com/answers/812152-Monthly-Form-Views-How-does-it-work#6, your account currently is allow 20,000 form views per month.
    Best Regards.
    Aury.
    I am still disaapointed about form views limits. I have over 1,100 views since yesterday.
    Michael DelRosso
    Union Square Advertising
    72 Smith St.
    Lake Ronkonkoma, NY 11779
    631.235.7651
    http://www.unionsquareadv.com/

    PLEASE READ
    • Please review all artwork and read all copy carefully, you are responsible for all content, omissions, spelling and errors.
    • Your approval is our authority to proceed.
    Printing - 100% down payment of printing fees is required before any jobs go to print.
    Before files are sent to print, the client must sign off and acknowledge that all copy, text, design and layout is approved as is.
    ...
  • Profile Image

    Answered by victor on April 08, 2016 at 07:28 PM

    Sorry for the inconvenience. I have just reviewed your account and noticed that the View limit has been increased to 20000 by my colleague, Kevin, as stated in the previous thread

    http://www.jotform.com/answers/812152-Monthly-Form-Views-How-does-it-work 

    I will report the issue to our back end team, so they can verify that everything has been updated correctly.