What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    return email address is missing

    Asked by MarkSaville on March 03, 2012 at 05:04 PM

    form works perfectly on website when the email is sent the address is missing and form shows suburb with no details

    Page URL:
    http://www.cfs.coopernook.com

  • Profile Image
    JotForm Support

    Answered by idarktech on March 03, 2012 at 05:28 PM

    Hi there,

    Some of the form variables aren't presented on your form notification, maybe you've accidentally deleted it. This is the reason why some informations are missing when this notification landed to your inbox. To fix this, you have to recreate your form notification. Just delete the old notification and create a new one, that should fixed it.

    Here's a quick guide for that: http://idarktech.com/jotform/video/recreate_notification.html

    Hope this helps. If you need any further assistance, please message us here. Thank you so much!