What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email in my mail box for the submission

    Asked by myonlineca on April 09, 2016 at 08:06 AM

    Dear guys i am not receiving email in  my mail box for the form submission. my email is mail@myonlineca.in but when i change to my default gmail then its work so i think my company mail id in your bounce list.

    so request to you please fix it this.  my registered mail id with jotform is myonlineca@gmail.com

    Page URL:
    https://form.jotform.me/myonlineca/requestform

    not receiving email email receiving in
  • Profile Image
    JotForm Support

    Answered by liyam on April 09, 2016 at 09:54 AM

    Hello myonlineca,

    Your mail server has blocked emails coming from us with the following error:

    Reason(s) : smtp; 553 Relaying disallowed

    In order to resolve this, please make sure that you are not using any other sender email other than noreply@jotform.com, you may need to add the said email to your address book on your webmail as well in order for the said email to be trusted by your account/domain.

    For now, I have now removed your email address from our bounce list. It should work again sending an email to your address. If you are still not receiving any email alerts, please do let us know.

    Thanks.