What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't sign in

    Asked by Beth on April 09, 2016 at 08:25 AM

    my username and password are not working

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    JotForm Support

    Answered by liyam on April 09, 2016 at 11:00 AM


    If you can't sign in using your username, you can try using your email address as your login name to sign in.  If you have difficulty remembering your password, You can reset your account password by clicking on the "Forgot Password" link in Sign In window. 

    If you have questions or you need further clarificaiton on this matter, please do let us know.