What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is not responsive when used on iphone or ipad mobile browser

    Asked by drtransitions on April 09, 2016 at 02:31 PM

    We're trying out JotForms and like it. However, the form is not responding to mobile (iPhone or iPad).

    It appears my setting are correct but can't figure it out.

    Page URL:
    http://drtransitions.com/request-a-free-valuation/

    not responsive ipad Mobile
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2016 at 02:52 PM

    I was able to see the problem as well when I test the form http://www.jotform.us/form/60860111991150 in your website on mobile browser.

     

    I was able to fixed it by adding the Mobile Responsive widget on your form

     

    I test again on your website, and it looks fixed now.

     

    Can you please test/check also. 

    Please let us know if issue still remains.

    Regards

  • Profile Image

    Answered by drtransitions on April 09, 2016 at 06:45 PM
    Looks great! What great customer support!
    Thank you!
    -Rob
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 10, 2016 at 12:56 AM

    Great to know that my colleague's answer helped you, on behalf of Jonathan, you're welcome.

    Do get back to us anytime if you need help, we will be glad to assist you.