Form is not responsive when used on iphone or ipad mobile browser

  • drtransitions
    Asked on April 9, 2016 at 2:31 PM

    We're trying out JotForms and like it. However, the form is not responding to mobile (iPhone or iPad).

    It appears my setting are correct but can't figure it out.

    Page URL: http://drtransitions.com/request-a-free-valuation/
  • jonathan
    Replied on April 9, 2016 at 2:52 PM

    I was able to see the problem as well when I test the form http://www.jotform.us/form/60860111991150 in your website on mobile browser.

    Form is not responsive when used on iphone or ipad mobile browser Image 1 Screenshot 40

     

    I was able to fixed it by adding the Mobile Responsive widget on your form

    Form is not responsive when used on iphone or ipad mobile browser Image 2 Screenshot 51

     

    I test again on your website, and it looks fixed now.

    Form is not responsive when used on iphone or ipad mobile browser Image 3 Screenshot 62

     

    Can you please test/check also. 

    Please let us know if issue still remains.

    Regards

  • drtransitions
    Replied on April 9, 2016 at 6:45 PM
    Looks great! What great customer support!
    Thank you!
    -Rob
    ...
  • Kevin Support Team Lead
    Replied on April 10, 2016 at 12:56 AM

    Great to know that my colleague's answer helped you, on behalf of Jonathan, you're welcome.

    Do get back to us anytime if you need help, we will be glad to assist you.