What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha can't generate the keyword

    Asked by enverk on April 11, 2016 at 04:09 AM

    Hi,

    I have a form problem. Don't see captcha code. Or send form, return error page. Please check my problem.

     

    Thank you.

    problem check send form OR
  • Profile Image
    JotForm Support

    Answered by mert on April 11, 2016 at 04:27 AM

    Hi there,

    When I logged in to your account and tested your form, I replicated the same issue with you. The captcha field keeps loading, it can't generate the word; but when I clone it, the issue won't appear on the cloned one.

    In this circumstances, I suggest you to remove and re-add the field and also, you can try to add other captcha alternatives which can be found on the "Widgets" section.

    Please, check it from the below:

     

    Alternatively, you can try to clone your current form and use the cloned one to beat this issue. If the issue persists, please do let us know.

     

    Regards.

  • Profile Image

    Answered by enverk on April 11, 2016 at 04:51 AM

    Merhabalar,

    Aslında tek sorun captcha kodu değil. Aşağıdaki resimde görebileceğiniz gibi formu kaydet dediğimizde sayfa içerisinde hata alıyoruz. Yani formu kayıt edemiyoruz. Acil olarak ilginizi ve problemi giderminizi rica eder, iyi çalışmalar dileriz.

  • Profile Image
    JotForm Support

    Answered by mert on April 11, 2016 at 05:14 AM

    Tekrar merhabalar,

    Oncelikle, problem su anda Turkiye'nin yurtdisi internet cikislarinda olan problemden dolayi meydana gelmektedir. Yaptigim testlerde "jotformeu.com" uzerinden giden form kayitlarinin basarili sonuclanmadigini bende saptadim. Su anda, bu konuyla ilgili gerekli bilgileri verdim, guncellemeleri size burdan iletecegim. Anlayisiniz icin tesekkurler.

     

    Iyi gunler.

  • Profile Image

    Answered by enverk on April 11, 2016 at 06:01 AM

    Düzelmiş durumda, sizinde bilginiz olsun. Belki bir başkası daha sorar, direk cevap verirsiniz.

  • Profile Image
    JotForm Support

    Answered by mert on April 11, 2016 at 06:17 AM

    Geri bildiriminiz icin tesekkur ederiz. Su anda, genel internetteki yurtdisi cikislari duzelmis durumda, bu JotForm' un Turkiye "jotformeu.com" domain i uzerinden form kaydetme islemini de olumlu etkilemis gozukuyor. Eger bu problem tekrarlanirsa; lutfen bizimle iletisime gecin.

     

    Tesekkurler.