JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are unable to log into our JotForm accountAsked by Cathi Cassidy on April 11, 2016 at 02:12 PMI am unable to log into the JOT form site. It tells me I have successfully requested to get my password re-set but I am not getting the directions to be able to re-set my password in my email.
I took a look at the email and from what I can tell it seems that your account username is doreceptionist.
As such, I would suggest trying to log into your account using the same.
Now I see that your account email was in the bounce list - this is the reason reported back by your server:
smtp; 421 4.3.2 Service not available, closing transmission
I have removed it from the same, but if you are still not getting password reset link, you will need to contact your email server administrator to see what might be going on.
PS: I have sent you a password reset email just now so please check if you got the same.