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    Authentication does not complete for DropBox integration

    Asked by sndfestival on April 11, 2016 at 03:48 PM

    Following steps to integrate with dropbox, but when I click "Authenticate" it doesn't complete the authentication. Looks like it's trying. I'm logged into my dropbox account, and the folder I want submissions to go...but it's not connecting. Any help here?

    This is a re-post of a comment on Upload to Dropbox with JotForm

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    Answered by Ben on April 11, 2016 at 05:14 PM

    Based on what you have mentioned it is very likely that you have some popup blocker installed which does not allow the popup window to be shown with the form.

    Please make sure that you enable the popups to be shown and then try again.

    Also if you are still having issues, I do suggest a browser such as FireFox to be used instead to see if you can recreate the same issue on it.

    Just to confirm, I was able to create DropBox integration recently without any issues, so once popups are allowed you should experience the same.