What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Acct Suspended

    Asked by Pamela  on April 11, 2016 at 05:01 PM

    My acct has been suspeded due to possible phishing.


    I need to know how to get the suspension lifted ASAP.   My clients use these forms daily to send me card authorizations.


    WHO DO I CONTACT?  I have already sent a request by the link when I try to log in but no response.

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    JotForm Support

    Answered by Kevin_G on April 11, 2016 at 08:55 PM

    I have already assisted to you on this thread: http://www.jotform.com/answers/815727-Why-is-suspended-my-account#1

    I said there that this was due to three forms in your account; however, I did check all of them and found that you are asking for CC info in all your forms, I provided some links that will help you to properly collect payments and avoid phishing.