What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can i reactive my account?

    Asked by Giorgio on March 04, 2012 at 02:09 PM

    Goodevening, few minutes ago i was working on a new form, then I had to edit an other form so i clicked on "My Forms" button and suddenly my account has desappeared!

    So, i typed my username and password but a pop up window warned me that my account has been suspended! How can I reactive my account? I didn't violate the terms of use.

     

    Thank You!

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    Answered by anartwork on March 04, 2012 at 02:21 PM

    May I ask what was the reason given why your account has been suspended? Does it say something about suspected of phishing or spam?

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    Answered by AtacanC on March 04, 2012 at 03:19 PM

    One of your forms (Titolo) has triggered our anti-phishing detector. Your form contains a username and password field. As you know, it is not allowed to create / use login forms. I have now unsuspended your account. Can you please delete the said form as soon as possible? 

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    Answered by ApplePlanet on March 04, 2012 at 04:17 PM

    Thank you very much! I have deleted the form.