- sroyalAsked on April 11, 2016 at 07:01 PM
I used one of your templates and modified it for our use. I have checked the settings and everything says the form is enabled, yet when I preview it, it is still not enabled.
How do I enable it?
- JotForm Support ManagerJeanetteAnswered on April 11, 2016 at 11:45 PM
- sroyalAnswered on April 12, 2016 at 10:52 AM
I am confused. What makes my form a "login" form? There is no password or any other login request. I only ask for the email address.and name.
You also say you have deleted the form and yet it is there now and works the way I want it to. How come?
I would appreciate a brief explanation for future reference.
Thanks again for your help. Jotform is the best!
- JotForm SupportNik_CAnswered on April 12, 2016 at 12:18 PM
What is happening is that we have automatic phishing system that disables the form as soon as it registers that that form is a potential threat.
We unsuspended your account, but you should avoid any type of login form, that collects usernames passwords etc since our system will detect that kind of form as phishing form automatically.
Hope it is clear now.
Please let us know if you have more questions.
- sroyalAnswered on April 12, 2016 at 02:09 PM
As near as I can tell, my form has nothing in it that even resembles a phishing system. None of the fields contain any suspicious questions. The only things asked for (and even these aren't mandatory) are the Name and Email address of the submitter. Why was the form tagged for phishing?
I need to know what the problem is so that I can avoid it the next time, I make a survey.
Thanks very much.
- JotForm SupportNik_CAnswered on April 12, 2016 at 02:59 PM
Our anti-phishing system will, sometimes, mark forms as phishing forms if there are username and email on the form.
For your specific form, you don't have to worry about because we whitelisted your form and it will not be marked as phishing anymore.
Please let us know if you have any further questions.