What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form appears enabled in the settings, but I get "Form not found. This form is disabled."

    Asked by sroyal on April 11, 2016 at 07:01 PM

    I used one of your templates and modified it for our use. I have checked the settings and everything says the form is enabled, yet when I preview it, it is still not enabled.

    How do I enable it? 



    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 11, 2016 at 11:45 PM

    I've re-enabled your account.  Seems like you are trying to make a login form and this is not allowed by our terms of use, so I've deleted the form to prevent further suspensions.

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    Answered by sroyal on April 12, 2016 at 10:52 AM

    Thanks Michelle,

    I am confused. What makes my form a "login" form? There is no password or any other login request. I only ask for the email address.and name.

    You also say you have deleted the form and yet it is there now and works the way I want it to. How come?

    I would appreciate a brief explanation for future reference.

    Thanks again  for your help. Jotform is the best!


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    JotForm Support

    Answered by Nik_C on April 12, 2016 at 12:18 PM

    What is happening is that we have automatic phishing system that disables the form as soon as it registers that that form is a potential threat.

    We unsuspended your account, but you should avoid any type of login form, that collects usernames passwords etc since our system will detect that kind of form as phishing form automatically.

    Hope it is clear now.

    Please let us know if you have more questions.


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    Answered by sroyal on April 12, 2016 at 02:09 PM

    Hi Nik,

    As near as I can tell, my form has nothing in it that even resembles a phishing system. None of the fields contain any suspicious questions. The only things asked for (and even these aren't mandatory) are the Name and Email address of the submitter. Why was the form tagged for phishing?

    I need to know what the problem is so that I can avoid it the next time, I make a survey.

    Thanks very much.





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    JotForm Support

    Answered by Nik_C on April 12, 2016 at 02:59 PM

    Hello Steve,

    Our anti-phishing system will, sometimes, mark forms as phishing forms if there are username and email on the form.

    For your specific form, you don't have to worry about because we whitelisted your form and it will not be marked as phishing anymore.

    Please let us know if you have any further questions.