What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to get access on my account?

    Asked by tony kinnear  on April 11, 2016 at 07:39 PM

    I pay for an an account with your company, and my webmaster is gone.  I don't have their Login data.  How do I get the Login info for my new webmaster?

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    JotForm Support

    Answered by Charlie on April 12, 2016 at 12:51 AM

    I checked your email address tony@sonic.net and it is associated with the account with username semory. That account has 31 forms. Is that the account you are referring to? If so, you can simply do a password reset to gain access on that account.

    Here's how:

    1. Navigate to www.jotform.com, click "Log In" and select "Forgot Password".

    2. Now enter the email address associated with the registered account.

    3. You should then receive an email with the instructions on how to do a password reset. 


    Let us know if you need more help on this.