What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot disable Autofill feature of the form

    Asked by crescendofoundation on April 12, 2016 at 02:23 AM
    I've been trying this exact solution but it does not work- will not "SAVE" the changes when I switch it to "DISABLE"  it goes right back to "ENABLE"  - how can I correct this?
  • Profile Image
    JotForm Support

    Answered by jonathan on April 12, 2016 at 02:37 AM

    I was able to reproduce this issue as well on your form http://www.jotform.us/form/50257725853157

     

    I even cloned your form and I was still able to replicate the same issue. 

     

    But on your other forms, the feature was working just fine. It can be enabled/disabled.

    I have submitted a bug ticket report to our higher team support to check on this.

    We will let you know here once fixed.

    Thank you.

     

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 12, 2016 at 03:03 AM

    This is now fixed. Kindly recheck. Thanks!

  • Profile Image

    Answered by Jody Deems-McCargar  on April 12, 2016 at 09:49 AM

    It worked! Yeay!  Thank you EltonCris and friends at Jotform. You rock! 

  • Profile Image

    Answered by victor on April 12, 2016 at 11:00 AM

    On behalf of my colleagues and the entire Jotform team, you are welcome. If you have any other question or issue, please let us know. We will be glad to help.

  • Profile Image

    Answered by crescendofoundation on April 12, 2016 at 12:47 PM

    Dear Sir -I don't know if you saw my subsequent question but after that was fixed (thank you!) the Stripe payment mechanicsm now does not work - does not allow our clients to input their credit card information - there is no curser to indicate you are in the payment section at all.  We've tried everything but have not been successful finding an answer to this!  Can you please look at this and let us know what is wrong?  Gratefully, Jody Deems  jodyattpc@gmail.com 

    Here is our form: 

    https://form.jotform.com/50257725853157

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 12, 2016 at 01:53 PM

    You posted same question on this thread as well https://www.jotform.com/answers/816434.

    Please see an answer my colleague provided you on that thread. 

    If you have any follow up questions regarding your Stripe payment issue, please post your reply on that thread