What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Customer can't submit payment?? Says "restricted account"

    Asked by bsla_awards on April 12, 2016 at 10:17 AM

    And I couldn't either!

    Page URL:
    https://submit.jotform.us/submit/60478688990173/

    can't submit can't and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 12, 2016 at 11:42 AM

    I have your account and all seems good, I also see a thread that seems to be related to the same concern: https://www.jotform.com/answers/816307-Why-does-account-show-restricted

    The same as my colleague, your account seems to be good, now I see that this is related to payments and it happens when your customers submit the payment, I have checked your form and I see that you are using the PayPal Pro integration, upon checking the credentials that you have added I see that this might be causing the issue because when I clicked on the "Verify" button it is unable to verify your credentials:

    I would suggest you to double check your credentials and verify that all is working fine on the PayPal's side, once this is verified, please try to integrate your form again. 

    If after doing this it is still not working, do get back to us and provide us with more details about the error that you or your users are getting, we will be glad to help.