Form is redirecting to wrong Thank You URL

  • DouglasLufkin
    Asked on April 12, 2016 at 1:58 PM

    form not connecting to given link on submit

    Am working on this form: https://form.jotform.com/61024046928150

     

    On submit, it is to redirect to http://www.meetupuppervalley.com/thank-you-glassblowing-june.html

    However, it goes to http://www.meetupuppervalley.com/thank-you-glassblowing.html (which doesn't exist, so goes to a 404 error page.

    No matter how many times we've told it to go to the correct page, or even the default thank you text, it consistently redirects to the thank-you-glassblowing.html page, and we can't figure out why it is holding on to the wrong address.

    This is only an issue because people can register for 4 different dates of this class. We will set up forms for each date, and each form will go to its own thank you page which confirms the date. So we need to be able to tell this form where to redirect to so we can clone it to make the forms for the other dates.

    Thanks for your help with this!

    Doug Lufkin

    Jotform Thread 816596 Screenshot
  • Mike
    Replied on April 12, 2016 at 3:00 PM

    It seems that the issue is related to conditional Thank You page redirect configured on the form. Please see the next image.

    Form is redirecting to wrong Thank You URL Image 1 Screenshot 20

    If you need any further assistance, please let us know. We will be happy to help.

  • DouglasLufkin
    Replied on April 12, 2016 at 3:45 PM
    Ah! Thank you, Mike!
    JotForm wrote:
    ...