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    Form is redirecting to wrong Thank You URL

    Asked by DouglasLufkin on April 12, 2016 at 01:58 PM

    form not connecting to given link on submit

    Am working on this form: https://form.jotform.com/61024046928150

     

    On submit, it is to redirect to http://www.meetupuppervalley.com/thank-you-glassblowing-june.html

    However, it goes to http://www.meetupuppervalley.com/thank-you-glassblowing.html (which doesn't exist, so goes to a 404 error page.

    No matter how many times we've told it to go to the correct page, or even the default thank you text, it consistently redirects to the thank-you-glassblowing.html page, and we can't figure out why it is holding on to the wrong address.

    This is only an issue because people can register for 4 different dates of this class. We will set up forms for each date, and each form will go to its own thank you page which confirms the date. So we need to be able to tell this form where to redirect to so we can clone it to make the forms for the other dates.

    Thanks for your help with this!

    Doug Lufkin

    Page URL:
    http://www.meetupuppervalley.com/registration-1-glassblowing-june.html

    Screenshot
    thank you url thank you page smart form
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    JotForm Support

    Answered by Mike on April 12, 2016 at 03:00 PM

    It seems that the issue is related to conditional Thank You page redirect configured on the form. Please see the next image.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by DouglasLufkin on April 12, 2016 at 03:45 PM
    Ah! Thank you, Mike!
    JotForm wrote:
    ...