JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form is redirecting to wrong Thank You URLAsked by DouglasLufkin on April 12, 2016 at 01:58 PM
form not connecting to given link on submit
Am working on this form: https://form.jotform.com/61024046928150
On submit, it is to redirect to http://www.meetupuppervalley.com/thank-you-glassblowing-june.html
However, it goes to http://www.meetupuppervalley.com/thank-you-glassblowing.html (which doesn't exist, so goes to a 404 error page.
No matter how many times we've told it to go to the correct page, or even the default thank you text, it consistently redirects to the thank-you-glassblowing.html page, and we can't figure out why it is holding on to the wrong address.
This is only an issue because people can register for 4 different dates of this class. We will set up forms for each date, and each form will go to its own thank you page which confirms the date. So we need to be able to tell this form where to redirect to so we can clone it to make the forms for the other dates.
Thanks for your help with this!
thank you url thank you page smart form
It seems that the issue is related to conditional Thank You page redirect configured on the form. Please see the next image.
If you need any further assistance, please let us know. We will be happy to help.
Ah! Thank you, Mike!