What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have 24 submissions, but when I click on the submissions button, it indicates no submissions are available.

    Asked by jscheibe on October 26, 2010 at 07:52 AM

    I have received e-mails indicating the submissions, but when I attempt to download the excel file it indicates no submissions are present.

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    JotForm Founder

    Answered by aytekin on October 26, 2010 at 09:11 AM

    On the Submissions page Settings, you need to change "Time Frame" to "All Time".