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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload file problems with Firefox

    Asked by lasercom on March 05, 2012 at 03:37 AM

    Dear JotForm Representative,

    First I'd like to congratulate you on your excellent platform and for making it available for small developers.

    I'm currently testing a Request for Quotation form for a website in Hebrew. I encountered an unusual behavior in the sense that the upload file mechanism doesn't seem to work properly on Firefox 10, while having no problems on IE9. Therefore I gather that the source of the problem is not the form itself, rather something with the code.

    In addition, when the upload file mechanism doesn't function, there is no way for the user to cancel the upload, except clearing the entire form and that's an even bigger problem.

    What do you suggest?

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    Answered by SeanDavis on March 05, 2012 at 06:24 AM

    Hi Tomer,

    I tried reproducing the same at my end using Firefox 10.0.2, but it worked correctly.

    The file was uploaded and i could see it in submission as well as could see the file link when exported to excel.

    This seems like a browser specific issue, maybe try clearing your browser cache, history and temp files and see if the upload happens correctly.



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    Answered by Rain on March 05, 2012 at 10:02 AM

    Some browser plugin also causes this error. Try uninstalling them or reset your firefox setting

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    Answered by lasercom on March 06, 2012 at 02:33 AM
    Hi Sean,

    I found that some of the JavaScript files I was using were older and when I updated them correctly the browser incompatibility resolved.

    Thank you for your cooperation and advice.


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    JotForm Support

    Answered by mliz on March 06, 2012 at 03:12 AM

    Glad to know that this issue was resolved, if you have further questions about JotForm feel free to contact us. We'd be happy to help you.

    Thanks for using JotForm!