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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having some trouble getting email notification when forms are submitted

    Asked by Hersheyfire on April 12, 2016 at 06:00 PM

    I want to receave my notifications for my forms completion at genearlmbox@h*********rg, however i have not yet gotten any, including the test that i just attempted

    Page URL:

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    JotForm Support

    Answered by Kevin_G on April 12, 2016 at 06:31 PM

    This is because the email address that you provided is not included in the email notifier, the email address where emails are going is the next one: 


    You will need to change that email address and set yours as email recipient, this guide will help you with that: How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address.

    In case that you want to send the email notification to the current email and yours then this guide will help you to set more than one email recipient: Send-Notifications-to-Multiple-Recipients. 

    Hope this helps. 

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    Answered by Hersheyfire on April 12, 2016 at 06:43 PM


    Does that look like i took care of it now? It is coming up as the correct email in the filed now for me.

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    JotForm Support

    Answered by liyam on April 12, 2016 at 08:26 PM

    Hello Hersheyfire,

    I have checked your form it it does look like the information is in place. You should receive the email alerts to that email you have set.

    If you did not receive an email (even the test), please check your junkmail folder to see if the email alert landed there.

    If you have other questions, please do let us know.