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  • Profile Image

    why are my forms not more sendet to my email-adress?

    Asked by Reiseonkel on April 13, 2016 at 05:14 AM

    Since a couple of days i get  no more forms by mail.

    What can i do?

    Page URL:
    www,airporttransfer24.de

    My Forms email a
  • Profile Image
    JotForm Support

    Answered by beril on April 13, 2016 at 08:31 AM

    We are sorry for the inconvenience that may have caused. Your email address, info@airporttransfer24.de is IN our bounce list.

    Results shows;

      

      

    Reason(s) : smtp; 550 5.7.1 Recipients have complained about included content (B-URL)

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

    I removed from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.