EU Form: Saved changes not showing on the live form

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    ExplorationSociety
    Asked on April 13, 2016 at 09:56 AM

    I've been editing a form and while the changes are saving and are visible on the editable form, they don't appear on the live form itself.

    Any thoughts?

    Thank you.

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    Charlie
    Answered on April 13, 2016 at 10:06 AM

    Apologies for the inconvenience. It seems like it only affects those forms that are in the EU region. We have immediately informed our back-end team regarding this issue. We will update you on this thread as soon as this has been resolved. 

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    Charlie
    Answered on April 13, 2016 at 10:22 AM

    We just received news from our back-end team that this is now fixed. If you are still seeing the error message or getting any problems, please open the form in the form builder and hit the "Save" button.

    Let us know if you are still having difficulties on this. Thank you for your patience and understanding.

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    clmonderzoekadvies
    Answered on June 17, 2016 at 07:53 AM

    I am experiencing the same problem, still isn't fixed?
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    beril
    Answered on June 17, 2016 at 08:54 AM

    I've created a separate thread for you, I will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/863178-Changes-are-not-updating-when-you-open-your-form-on-Preview