What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    EU Form: Saved changes not showing on the live form

    Asked by ExplorationSociety on April 13, 2016 at 09:56 AM

    I've been editing a form and while the changes are saving and are visible on the editable form, they don't appear on the live form itself.

    Any thoughts?

    Thank you.

    saved changes not showing editable and editable form thank
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    JotForm Support

    Answered by Charlie on April 13, 2016 at 10:06 AM

    Apologies for the inconvenience. It seems like it only affects those forms that are in the EU region. We have immediately informed our back-end team regarding this issue. We will update you on this thread as soon as this has been resolved. 

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    JotForm Support

    Answered by Charlie on April 13, 2016 at 10:22 AM

    We just received news from our back-end team that this is now fixed. If you are still seeing the error message or getting any problems, please open the form in the form builder and hit the "Save" button.

    Let us know if you are still having difficulties on this. Thank you for your patience and understanding.

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    Answered by clmonderzoekadvies on June 17, 2016 at 07:53 AM

    I am experiencing the same problem, still isn't fixed?
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    JotForm Support

    Answered by beril on June 17, 2016 at 08:54 AM

    I've created a separate thread for you, I will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/863178-Changes-are-not-updating-when-you-open-your-form-on-Preview