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    Why I'm unable to access my account?

    Asked by Ashley Hutchison on April 13, 2016 at 12:35 PM



    So I created an account for my company and yesterday I went in to updated the email address so that submissions would come to my work account versus the company email account. But now I'm not able to access my account because it says the email no longer exists when I try to login. 

    Is there anything that can be done so I can access my submissions?


    Thank you,

    Ashley Hutchison

    Page URL:

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    JotForm Support

    Answered by Nik_C on April 13, 2016 at 02:09 PM

    I checked your account and it is under email that is associated with your username from which you are writing here, which is: ahu***ison@brig***ideacademy.com, please try to access with that email, if you have issue with password you can easily reset by going to Forgot password option when you try to log in:

    Please try and get back to us if you have further issues.

    Thank you!