What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble submitting a payment

    Asked by pccstudentmin on April 13, 2016 at 01:19 PM

    I have two pending submissions from the same person.  When will I know if this person's payment was received and if they paid twice for the same event?

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    JotForm Support

    Answered by EltonCris on April 13, 2016 at 02:40 PM

    Pending submissions/Incomplete payments are abandoned payments. You can mark them complete if you received their payments from another form or through a check offline. To understand more about the pending payments, please check this guide http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    If they already have made a successful submission in your form with a payment, you can delete the ones on the pending submissions list.