Trouble submitting a payment

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    Asked on April 13, 2016 at 01:19 PM

    I have two pending submissions from the same person.  When will I know if this person's payment was received and if they paid twice for the same event?

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    Answered on April 13, 2016 at 02:40 PM

    Pending submissions/Incomplete payments are abandoned payments. You can mark them complete if you received their payments from another form or through a check offline. To understand more about the pending payments, please check this guide

    If they already have made a successful submission in your form with a payment, you can delete the ones on the pending submissions list.