What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Setting new email address for notification

    Asked by drkaul on April 13, 2016 at 02:37 PM

    Hello, i have different forms and i want to send the forms to different emailadresses. But when i change the emailadress with the button "Email" (Setup) in the top of the form, jotform do not accept it. In the notification i see the adress, i write into, but jotform sent it to my log-in emailadress.

    On the screenshot you can see, jotform should sent the form to hofpost@prin.... but the forms are sending to rezeption@....

    Where is my mistake?


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    JotForm Support

    Answered by Mike on April 13, 2016 at 03:52 PM

    The 'Test Email' button will always use an email address associated with your JotForm account.

    However, the form submissions are being properly emailed to the recipient(s) specified on your form email notifications. It means, that you can submit a test form entry and it will be emailed to the correct recipient.

    Related guide:

    How to Properly Change and Test a New Email Recipient Address

    If you need any further assistance, please let us know.