What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why has my form has been disabled

    Asked by JasonBonell on April 13, 2016 at 05:19 PM

    The form has been disabled!? Please help! When I submit the form it leads to a page that says "your form has been disabled"

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 13, 2016 at 07:31 PM

    I just checked your account and your form and I was able to open and view.

    Are you referring to some other account/form?

    Please let us know so we can be able to assist you.

    Thank you.

  • Profile Image

    Answered by JasonBonell on April 13, 2016 at 07:45 PM
    I hadn't created an account when I first made the form so I figured that
    was a good place to start. I created an account and then when I loaded up
    my form on your site I noticed the email notification portion had been
    deleted so I just re did it and it works now.
    Thank you for the speedy response!
    great customer service!
    I do have another question though. is there a relatively simple way to pass
  • Profile Image
    JotForm Support

    Answered by jonathan on April 13, 2016 at 10:35 PM

    Thank you for letting us know all is good now. On behalf of my colleague you are welcome as well.

    Contact us anytime should you need further assistance.


  • Profile Image

    Answered by JasonBonell on April 14, 2016 at 04:45 PM
    Hello Jonathan, (or whomever receives this)
    It seems that the issue has resurfaced. That is the weird issue of my email
    auto respond and notification gets deleted after some time. I keep needing
    to have to set it up again and again. At this time I have set it up again
    so it is there on the form now but after a day or so it gets deleted(by
    deleted i mean removed from the email interface section when editing the
    form) I keep having to set it up every morning. Is your system flagging my
    form in a negative way?

  • Profile Image
    JotForm Support

    Answered by jonathan on April 14, 2016 at 06:39 PM

    Sorry for the delays. Since the latest question was about a different issue I have created a dedicated thread to it instead here https://www.jotform.com/answers/818909

    We will attend to it shortly.

    By the way, your username  JasonBonell and the form/s are Active and available as of this checking. So I guess that is not the issue anymore.