What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I have the form send me an email even when the payment is not done?

    Asked by rcharny on April 13, 2016 at 09:26 PM

    I'm using PayPal and there are times when people have issues submitting info to Paypal and I would like the form to be sent to me with or without a completion of payment. I hope that is possible but I can't seem to find the setting that lets me do this. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on April 13, 2016 at 11:45 PM

    Yes. If you are using PayPal standard on your JotForm, it is possible to receive the notification even if the payment is not completed. You may set the Pending Payment Email option from the Payment field properties. Please see the screenshot below:

    Hope this information helps!