Can I have the form send me an email even when the payment is not done?

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    Asked on April 13, 2016 at 09:26 PM

    I'm using PayPal and there are times when people have issues submitting info to Paypal and I would like the form to be sent to me with or without a completion of payment. I hope that is possible but I can't seem to find the setting that lets me do this. 

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    Answered on April 13, 2016 at 11:45 PM

    Yes. If you are using PayPal standard on your JotForm, it is possible to receive the notification even if the payment is not completed. You may set the Pending Payment Email option from the Payment field properties. Please see the screenshot below:

    Hope this information helps!