What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Alternative to Mandrill service to use email question as Custom Sender Email in JotForm

    Asked by Tozando on April 13, 2016 at 10:36 PM
    We have been using Jotform with Mandrill for a long time now and it worked fine until now, but since Mandrill is going to be merged with Mailchimp and become a paid service on the 27th of April, I really hope you have new solution for using our e-mail questions as the custom sender e-mail or else we will have a lot of extra work to do after the 27th...
    mandrill custom sender sender email
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    JotForm Support

    Answered by jonathan on April 13, 2016 at 10:39 PM

    I have forwarded a request feature to our higher team support base on this thread.

    We will notify you here once we have news/updates on the status.

    Thanks.

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    Answered by Tozando on April 13, 2016 at 10:45 PM
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    Answered by horren on April 27, 2016 at 04:46 AM

    Any updates?

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    Answered by Tozando on April 27, 2016 at 05:44 AM
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    JotForm Support

    Answered by Boris on April 27, 2016 at 07:08 AM

    @horren, as my colleague said above, this has already been forwarded to our higher ups, and if/once an adequate alternative is found, we will update you both through this support thread.

    Until such time that we have any updates about it, you may want to look at services such as Pepipost, Mailjet, or similar services that may allow you to use their SMTP details for sending emails from a custom address.

    However, these services are not an exact replacement for Mandrill. Once we have any updates regarding a working alternative to Mandrill, we will let you know. Thank you.

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    Answered by Tozando on April 27, 2016 at 07:44 AM