What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Alternative to Mandrill service to use email question as Custom Sender Email in JotForm

    Asked by Tozando on April 13, 2016 at 10:36 PM
    We have been using Jotform with Mandrill for a long time now and it worked fine until now, but since Mandrill is going to be merged with Mailchimp and become a paid service on the 27th of April, I really hope you have new solution for using our e-mail questions as the custom sender e-mail or else we will have a lot of extra work to do after the 27th...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 13, 2016 at 10:39 PM

    I have forwarded a request feature to our higher team support base on this thread.

    We will notify you here once we have news/updates on the status.


  • Profile Image

    Answered by Tozando on April 13, 2016 at 10:45 PM
  • Profile Image

    Answered by horren on April 27, 2016 at 04:46 AM

    Any updates?

  • Profile Image

    Answered by Tozando on April 27, 2016 at 05:44 AM
  • Profile Image

    Answered by Boris on April 27, 2016 at 07:08 AM

    @horren, as my colleague said above, this has already been forwarded to our higher ups, and if/once an adequate alternative is found, we will update you both through this support thread.

    Until such time that we have any updates about it, you may want to look at services such as Pepipost, Mailjet, or similar services that may allow you to use their SMTP details for sending emails from a custom address.

    However, these services are not an exact replacement for Mandrill. Once we have any updates regarding a working alternative to Mandrill, we will let you know. Thank you.

  • Profile Image

    Answered by Tozando on April 27, 2016 at 07:44 AM
  • Profile Image

    Answered by txforesttrail on March 20, 2017 at 11:59 AM

    Aaaarggh....  I need a solution yesterday!!!!


  • Profile Image

    Answered by breev on May 16, 2017 at 09:05 AM

    Any update about MailJet as alternative to Mandrill?

    Thanks in Advance

  • Profile Image
    JotForm Support

    Answered by jonathan on May 16, 2017 at 09:14 AM


    We will address your request here https://www.jotform.com/answers/1145859


  • Profile Image

    Answered by Tozando on May 16, 2017 at 09:43 AM
    Thank you for contacting tozandoshop.com.
    This e-mail is to confirm that we've received your inquiry and we will review your questions and/or update your order as soon as possible.
    In the meanwhile, to check the status of your order online, visit:
    Best regards,
    The Tozando team
    For additional quick support, check our customer support page:
    The answer to your question might already there.
    *Please note that this e-mail is in not connected with our Paypal Account,
    if you for some reason wish to pay via Paypal and did not pay during checkout,
    please contact our customer service.